3k778 Privacy Policy

3k778 ("we", "us", "our") operates the online casino and sports betting platform accessible at 3k778.io (the "Platform"). We are committed to protecting the personal information of every player who registers and uses our services. This Privacy Policy sets out clearly and honestly what information we collect, why we collect it, how we use it, how long we keep it, and what rights you have in relation to your personal data.

This Policy should be read alongside our Terms and Conditions, which are available at /terms-conditions, and our Responsible Gaming page at /responsible-gaming. Together these documents govern your relationship with 3k778 and the use of your personal information on our platform.

If you have any questions or concerns about the way we handle your personal data, you may contact our support team at any time by emailing [email protected]. We aim to respond to all privacy-related enquiries within 48 hours Bangladesh Standard Time (BST, UTC+6).

When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions, 3k778 collects personal data that you provide directly. This includes:

• Identity information: Full legal name, date of birth, and national identity card number or passport number (for KYC verification).
• Contact information: Email address, Bangladeshi mobile phone number, and residential address (city, district, postal area).
• Financial information: bKash wallet number, Nagad wallet number, Rocket account number, bank account details (for Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other supported institutions), and Visa/Mastercard details where applicable. We do not store full card numbers — payment processing is handled by our certified payment partners.
• KYC documents: Scanned copies or photographs of government-issued photo identification and proof-of-address documents.
• Support correspondence: The content of any messages, complaints, or feedback you send to our support team, including attachments.

When you access and use the 3k778 platform, certain technical information is collected automatically by our systems. This data is used to maintain platform security, detect fraud, and improve the user experience. It includes:

• Device information: Device type (mobile, desktop, tablet), operating system version, browser type and version, screen resolution, and device identifier.
• Network information: IP address, internet service provider, and approximate geographic location derived from IP address.
• Usage data: Pages visited, features used, games played, bets placed, session duration, click paths, and navigation patterns within the platform.
• Cookie and session data: Session tokens, login timestamps, and preference settings stored via cookies as described in Section 6.

In certain circumstances, 3k778 may receive personal information about you from third-party sources, including:

• KYC and identity verification providers who confirm the authenticity of identity documents you submit.
• Payment processors and mobile financial service operators (such as bKash and Nagad) who confirm transaction completion and payment method ownership.
• Fraud prevention services that flag suspicious account activity or payment patterns for our review.

3k778 uses the personal data we collect for the following purposes. We only process personal data where we have a legitimate reason to do so, as set out in Section 4.

• Account creation and management: To register your account, verify your identity, maintain your account settings, and manage your relationship with 3k778.
• Payment processing: To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank accounts, and to reconcile your account balance.
• KYC and age verification: To confirm that you are 21 years of age or older and that your identity and payment methods are legitimate, in line with our commitment to responsible gaming and anti-money laundering obligations.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, and any other conduct that violates our Terms and Conditions.
• Customer support: To respond to your enquiries, resolve complaints, and provide technical assistance through our English-language 24/7 support service.
• Promotions and bonuses: To administer bonus offers, promotions, and loyalty programmes that you have opted into, and to communicate relevant offer information to your registered email address or phone number.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour, and to enforce responsible gaming tools such as deposit limits, time-outs, and self-exclusion as described at /responsible-gaming.
• Platform improvement: To analyse aggregated usage data so we can improve the design, performance, and content of the 3k778 platform for all Bangladeshi players.
• Legal and regulatory compliance: To meet our obligations under applicable anti-money laundering standards, data protection requirements, and any other legal obligations applicable to the operation of 3k778.

For each category of personal data we process, 3k778 relies on one or more of the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and 3k778 — that is, to operate your account, process your transactions, and deliver the gaming services you have requested.
• Legal obligation: Processing is required to comply with applicable legal obligations, including anti-money laundering (AML) checks, age verification requirements, and the retention of financial transaction records.
• Legitimate interests: Processing is necessary for 3k778's legitimate interests in protecting the platform from fraud, maintaining platform security, improving the user experience, and communicating relevant service updates — provided these interests are not overridden by your rights and interests.
• Consent: Where we rely on consent — for example, to send you promotional communications by email or SMS — we will obtain your explicit consent before doing so, and you may withdraw that consent at any time by contacting [email protected] or updating your communication preferences in your account settings.

3k778 shares personal data with trusted third-party service providers who assist in operating the platform. All third-party providers are bound by strict contractual confidentiality obligations and are permitted to use your data only for the specific purpose for which it was shared. Categories of third-party providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladeshi bank partners process payment transactions. These providers receive only the data necessary to complete and verify your transaction.
• KYC and identity verification providers: Specialist identity verification services receive your KYC documents to confirm your identity and age.
• Game suppliers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data necessary to operate their game systems. These providers do not receive your full personal profile.
• Fraud prevention services: Risk management platforms that analyse transaction data for patterns indicative of fraud or money laundering.
• Analytics providers: Anonymised usage data may be shared with analytics platforms to help 3k778 understand platform performance.

3k778 may disclose your personal data to law enforcement authorities, regulatory bodies, or other third parties when required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent or report illegal activity, protect the rights or safety of 3k778 or its players, or respond to a valid legal process.

3k778 does not sell, rent, lease, or otherwise transfer your personal data to any third party for their independent marketing or commercial purposes. Your personal data is shared only for the operational and legal purposes described in this Policy.

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognise your device on subsequent visits and recall certain preferences or session information. 3k778 uses cookies and similar technologies to operate the platform securely and to understand how players engage with our services.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Please note that disabling strictly necessary cookies may prevent you from logging in or using core features of the 3k778 platform. Disabling analytical cookies will not affect your ability to use the platform but will mean we are less able to improve the experience based on real usage patterns.

3k778 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security practices include:

• SSL/TLS encryption: All data transmitted between your browser or device and the 3k778 platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Encrypted data storage: Sensitive personal data, including payment details and identity documents, is stored in encrypted form in secure databases with strict access controls.
• Access controls: Access to personal data within 3k778 is restricted on a need-to-know basis. Staff members with access to personal data are subject to confidentiality obligations and receive regular data security training.
• Two-factor authentication: 3k778 supports two-factor authentication (2FA) for player accounts to provide an additional layer of security beyond username and password.
• Intrusion detection: Our infrastructure is monitored continuously for signs of unauthorised access or anomalous activity. Security incidents are responded to promptly in accordance with our internal incident response procedures.

Despite these measures, no online platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password, enabling 2FA, and never sharing your login credentials with anyone. If you believe your account has been compromised, contact [email protected] immediately.

3k778 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law. The following general retention periods apply:

After the applicable retention period has expired, personal data is securely and permanently deleted or anonymised so that it can no longer be linked to any individual player. Where data has been anonymised, it may be retained indefinitely for aggregate statistical analysis.

As a player on the 3k778 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days of receipt.

• Right of access: You have the right to request a copy of all personal data that 3k778 holds about you. We will provide this information in a clear, structured format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the processing is unlawful. Please note that we may be required to retain certain data under legal obligations as described in Section 8.
• Right to restrict processing: You may request that we temporarily restrict the processing of your personal data while you contest its accuracy or while a complaint is being investigated.
• Right to data portability: Where processing is based on your consent or on a contractual basis, you have the right to receive your personal data in a commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on our legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

The 3k778 platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account on 3k778 or has submitted personal information to us, please contact us immediately at [email protected] with the subject line "Underage Account".

Upon receiving a credible report of an underage user, 3k778 will promptly investigate the account, suspend access if the user is confirmed to be under 21, cancel any pending transactions, and delete or securely anonymise any personal data associated with the underage account. 3k778 employs age verification checks during registration and KYC processes to minimise the risk of underage access, but we rely on users providing accurate information during sign-up.

The 3k778 platform may contain references to third-party game providers, payment partners, and other services. Where the platform links or refers to external services, those services operate under their own privacy policies and data practices. 3k778 is not responsible for the privacy practices or content of any third-party services.

We encourage you to review the privacy policy of any third-party service you interact with in connection with your use of 3k778, particularly payment service providers such as bKash and Nagad, which have their own data protection commitments as Bangladeshi regulated financial services operators.

3k778 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this Policy, we will update the "Last Updated" date at the top of the document and, where the changes are significant, notify registered players by email to the address associated with their account.

Your continued use of the 3k778 platform after any update to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data. If you disagree with any changes to the Policy, you should stop using the platform and contact us to close your account.

If you have any questions, requests, or concerns about this Privacy Policy or the way 3k778 handles your personal data, please reach out to our dedicated support team:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy matters: "Privacy Policy Enquiry" or "Data Rights Request"
• Support availability: 24 hours a day, 7 days a week, including Bangladeshi public holidays
• Response time: Privacy and data rights requests are responded to within 30 days; general enquiries typically within 24 hours BST
• Language: English support available at all times

For responsible gaming concerns — including self-exclusion or deposit limit requests — please visit our dedicated Responsible Gaming page at /responsible-gaming or email [email protected] with the subject line "Responsible Gaming Request". We take all such requests seriously and act on them promptly.